Return Policy

Please contact us at info@carsoll.com to initiate return or troubleshooting.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

In some circumstances, we can charge a restocking fee when a buyer returns an item. These circumstances include when an item is returned outside of Return Policy or in used, damaged, defective, or materially different condition. Items returned in original condition and within Return Policy cannot be charged a restocking fee.

We are not required to accept returns beyond the return window. However, if we do, we can also charge a restocking fee.

A restocking fee is a percentage of the item's price; depending on the type of item and its condition upon return (item price does not include shipping costs). Only returned items are eligible for a restocking fee. Restocking fee will be charged based on the guidelines outlined in the table below.

Return Request

Restocking Fee

The buyer changes their mind about a purchase and returns an item in the original condition within the return window.

No restocking fee.

The buyer changes their mind about a purchase and returns an item in the original condition outside of the return window

Yes. Up to 20% of item’s price.

The buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier.

No restocking fee.

Item is not working properly 

No restocking fee in case defect be confirmed upon troubleshooting.Otherwise 20% restocking fee be applied.

The buyer returns item within the return window but we receive the item with missing parts, damaged (cracks, scratches etc) or materially different than how it was originally shipped to the buyer.

Yes. Up to 80% of item's price.

 

 


Refunds


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@carsoll.com or via website contact form.

Exchanges


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@carsoll.com or via website contact form.

Shipping


To return your product, you should contact us at info@carsoll.com or via website contact form.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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