Return Policy

The buyer changes their mind about a purchase and returns an item in the original condition and original packaging within the return window.

Please note:

• By "original condition," we understand that the product has never been installed or used, shows no signs of wear, and is free from any damages or alterations.
• By "original packaging," we understand that the package has been opened to its maximum extent, allowing for a thorough inspection, but the product itself has not been further unpackaged or used beyond this point.

$100 fixed restocking fee. This fee serves as compensation for the initial shipping cost and handling.

The buyer decides to return an item due to a change of mind, returning it in its original condition and packaging outside of the return window (subject to approval from our side, and we reserve the right not to accept such returns).

Please note:

• By "original condition," we understand that the product has never been installed or used, shows no signs of wear, and is free from any damages or alterations.
• By "original packaging," we understand that the package has been opened to its maximum extent, allowing for a thorough inspection, but the product itself has not been further unpackaged or used beyond this point.

20% of the item’s price or $100, depending on which amount is greater.

The buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier.

No restocking fee.

The buyer, after receiving the product, wishes to initiate a return due to visible damage sustained during shipping or caused by the carrier.

Note:

We dispatch all our products with signature confirmation, ensuring that the buyer personally receives and signs for the product. This signature confirmation process is intended to facilitate the buyer's inspection of the item for any visible defects or damages before accepting and signing for the delivery. This proactive measure ensures that the buyer has the opportunity to assess the product's condition at the time of receipt. Consequently, any visible damage noticed after the product has been received and signed for is subject to a restocking fee.

Up to 100% of the item’s price.

However, no restocking fee will be imposed if there is no signature confirmation recorded on the carrier's website.

Item defective (e.g., AC not working, no sound, black screen, something not working which is supposed to work) and item in the original condition and original packaging.

Note:

• By "original condition," we understand that the product may have been installed but shows no visible signs of installation, wear, or damage.
• By "original packaging," we understand that the packaging may have been opened to extract the product but is not damaged beyond what is necessary for extraction.

No restocking fee in case the defect is confirmed upon troubleshooting with the customer via our support line. If customer refuses troubleshooting or any other reasons when due to customer troubleshooting was not possible and presence of defect would not be confirmed by our engineers upon receipt of item - 20% restocking fee will be applied.

The buyer returns the item within the return window due to any reasons (change of mind, defect, etc.) but we receive the item with damaged or not original packaging, missing parts, damaged (cracks, scratches, etc.), with signs of previous installation and usage, dirty or materially different than how it was originally shipped to the buyer.

Up to 100% of the item's price, depending on the actual condition.